Trigger for ManageEngine Servicedesk Plus. example
Триггер для ManageEngine Servicedesk Plus. пример

SD trigger string:
powershell -file c:\scripts\cancelrequest.ps1 отклонена $WORKORDERID

code:

#powershell script for manageengine SDP trigger
#by *me
Param ([string] $txt, [string]$WORKORDERID)
$TECHNICIAN_KEY='XXXXXX-XXXXXXX-XXXXXX-XXXXXX'
$SDEMAIL="sd@domain.com"
$SUBJECT = "Ваша заявка ##{0}## была {1}" -f $WORKORDERID, $txt  
$LOGFILE="c:\scripts\cancelrequest.log"
$MAILSERVER="mail.domain.com"
$SDHOST="https://localhost"

#errorcodes
$REQUESTERNOTFOUNDERROR=-101


function sendrequest($uri)
{
 $response = Invoke-RestMethod -Uri $uri
 if($response.operation.result.status -ne "Success"){
   $message = "function {0} returns non success result:`n{1}" -f $MyInvocation.MyCommand.Name, $response.operation.result  
   throw $message}
 return $response
}

function getrequest([string]$id)
{
 $uri=$SDHOST+'/sdpapi/request/'+$id+'?OPERATION_NAME=GET_REQUEST&TECHNICIAN_KEY='+$TECHNICIAN_KEY+'&format=json'
 Invoke-RestMethod -Uri $uri -Method Get
 return $response
}


function getresolution([string]$id)
{
 $uri=$SDHOST+'/sdpapi/request/'+$id+'?OPERATION_NAME=GET_RESOLUTION&TECHNICIAN_KEY='+$TECHNICIAN_KEY+'&format=json'
 $response = sendrequest($uri) 
 return $response.operation.Details.RESOLUTION
}

function getrequester($r)
{
 $uri=$SDHOST+'/sdpapi/requester?OPERATION_NAME=GET_ALL&TECHNICIAN_KEY='+$TECHNICIAN_KEY+'&INPUT_DATA={"operation":{"details":{"name":"'+$r+'"}}}&format=json'
 #log("uri="+$uri)
 $response = sendrequest($uri)
 return $response.operation.details
}

function log([string]$txt)
{
 add-content $LOGFILE $txt 
}

function main(){
  log(Get-Date -format "dd.MM.yyyy H:m")
  log("WORKORDERID="+$WORKORDERID)
  $request = getrequest($WORKORDERID)
  $REQUESTER = $request.REQUESTER
  log("REQUESTER="+$REQUESTER) 

  $requesterdata=getrequester($REQUESTER)
  if(![boolean]$requester){
   log("Requester not found. Abnormal oO")
   return $REQUESTERNOTFOUNDERROR}

  $to = @($requesterdata.emailid)[0] 
  $from = $SDEMAIL 
  $body = getresolution($WORKORDERID) 
  log("Sending mail to:"+$to)
  log("="*40)
  $encoding = [System.Text.Encoding]::UTF8
  send-MailMessage -SmtpServer $MAILSERVER -To $to -From $from -Subject $SUBJECT -Body $body -BodyAsHtml -Encoding $encoding
}

add-type @"
    using System.Net;
    using System.Security.Cryptography.X509Certificates;
    
    public class IDontCarePolicy : ICertificatePolicy {
        public IDontCarePolicy() {}
        public bool CheckValidationResult(
            ServicePoint sPoint, X509Certificate cert,
            WebRequest wRequest, int certProb) {
            return true;
        }
    }
"@
[System.Net.ServicePointManager]::CertificatePolicy = new-object IDontCarePolicy 

try{
 main}
catch{
   $ErrorMessage = $_.Exception.Message
   log("Exception detected!`n"+"Error message:"+$ErrorMessage+"`n"+'='*40)
   return -1}

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